ORDERS

• How long does it take to process my order?
  • Orders are processed in order of receipt and are shipped out within 7-10 business days. This is stated on your order confirmation screen and email. However, in some cases (especially during holidays), it may take up to 2 weeks. Any change in processing time will be communicated clearly on your order confirmation screen and email. All customized items are made-to-order due to the customized nature of them. As such, we cannot expedite the production of any personalized products any quicker than our average processing time.
• Can I make changes to my order?
  • If your order is not yet processed, we can honor changes. Please email us at contact@wumbowoof.com to request changes as soon as possible. When your order is already in production (usually within a day of order), an order change fee ($10) will be applied if you would like to proceed with the changes.
• Can I change my shipping address?
  • If your order has not been shipped, we can honor changes to shipping address. Please email us at contact@wumbowoof.com to request changes as soon as possible. When your order is already shipped (when you receive your tracking number), we will not be able to retrieve the package and redirect to a new address. You will have to work with the carrier (i.e. USPS, UPS, etc.) if you wish to get your package shipped to a different location. 
• Can I cancel my order?
  • We have a 30-minute order cancellation policy. Please email us if you would like to cancel an order. As long as we receive your cancellation email within 30 minutes from your order time, we will process your cancellation and refund your purchase, net card processing fee as this fee is collected by our payment processors and is not refundable to us.
• How do I know if my order went through?
  • You should receive an order confirmation email immediately after placing your order to indicate that your order went through to our system. Our emails sometimes get sent to the spam folder, so please check your spam folder as well. We only send 2 emails for each order, (1) an order confirmation email and (2) a shipping email with your tracking number. We do not send any other automatic emails.
• How can I check the status of my order?
  • All orders are under the same processing time (7-10 business days), unless otherwise stated on your order confirmation screen or email. As such, we ask that if you have not receive an email with your tracking number, your order is still being processed. Please refrain from emailing us to check on the status of your order. By answering your inquiries, we are taking time away from processing and packing orders. If it has been more than 2 weeks since your order date (which is uncommon), please let us know via email and we will get back to you on your order status.
• Why is my order taking too long to process?
  • Over 98% of all our customers are comfortable with our processing time, but we completely understand how this may be uncomfortable for others. If we failed to process and ship your items within a time that you’re comfortable with, our system will automatically refund your order. If your items are already made, the personalized information will be completely erased, and they will be donated to our local shelter so that they won’t go to waste and can go to a great cause.

PRODUCTS

• Where can I find sizing information?
  • All product pages have sizing information. Please scroll right in the photos to see the sizing photo.
• How should I care for my items?
  • For pet accessories (i.e. collars, harnesses, leashes, etc.):
    • Use wet wipes to clean dirty areas and buckles.
    • If have to wash, either hand-wash (highly recommended) or machine wash on delicate settings. If using a machine, please put the items in a pillowcase and protective bags to prevent damages to items.
    • Air dry only.
  • For clothing:
    • Turn item inside out before washing.
    • Wash with cold water, if possible.
    • Do not bleach.
    • Tumble dry on low. 
    • Do not iron on designs.
    • Do not dry clean.

SHIPPING

• How long will I receive my order?
  • See our Shipping Policy.

RETURN AND REFUND

• Can I return an item and how do I do it?
  • See our Return Policy.

OUR SOCIAL COMMITMENT

• What is your social commitment?
  • We commit to donate a portion from every completed order to a local no-kill shelter in Austin, TX. By shopping with us, you help contribute a portion to help pets in need. Completed orders exclude cancelled and/or refunded orders. Read more about Your Impact.

CONTACT

• How can I contact you?
  • The best way to contact us is to email us at contact@wumbowoof.com. Please allow 2-3 business days for responses. Please specify in your email if you have an urgent issue. Contact made via our social media (i.e. Facebook and Instagram) may be missed, and should not be used for order-related questions.

DISCLAIMER

• Liability: Wumbo Woof is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Wumbo Woof. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use. By purchasing and/or using our products, the consumer hereby waives all liability claims against Wumbo Woof, its employees, partners, affiliates, distributors, and retailers.